If you choose a subscription, it renews automatically at the same price until you cancel. You are charged on the day you order and again at the end of each period. You can cancel or skip at any time, from your account or by emailing us, and cancelling takes effect before your next charge.
What you are charged and when
Subscriptions are billed in advance. The first charge is taken when you place the order, and each renewal is charged on the same cycle from that date.
| Plan | Renews | Price each time |
|---|---|---|
| 1 Month Supply — 1 jar | Every 30 days | $33.60 |
| 3-Month Supply — 3 jars | Every 90 days | $59.98 |
| 5 Month Supply — 5 jars | Every 150 days | $89.60 |
These prices already include the 20% subscriber discount, and that discount applies to every renewal — not only your first order. Prices are in US dollars and are inclusive of any applicable sales tax or VAT, so the amount shown at checkout is the amount charged. Shipping is free on every order.
Each plan ships the full quantity for that period in one delivery. A 3-Month Supply is three jars in one box every 90 days, not one jar a month.
Cancelling
You can cancel at any time, for any reason, and you do not need to give one. There is no minimum term, no cancellation fee, and no requirement to phone anyone.
- From your account: open the subscription and choose Cancel.
- By email: write to hello@richvellpets.com from the address you ordered with and ask us to cancel.
Cancellation stops all future charges. It takes effect immediately, provided it is made before your next renewal is processed. Any order already paid for still ships.
Skipping or changing a delivery
If you have jars left over, you can skip a delivery or push the next shipment date back rather than cancelling. You can also switch between plan sizes at any time; the new price applies from your next renewal.
Renewal reminders
We email you before each renewal is charged, with the amount, the date and a direct cancellation link. If you ever receive a charge you did not expect, contact us and we will sort it out.
Failed payments
If a renewal payment fails, we will retry it and let you know. If it cannot be collected, the subscription is paused rather than continuing to accrue charges.
Refunds on subscriptions
Every order, including renewals, is covered by our 90-day money-back guarantee. See the Refund Policy.
Contact
30 N Gould Street
Sheridan, WY 82801
United States
Email: hello@richvellpets.com
Support hours: Monday–Friday, 09:00–17:00 (ET)