Shipping Policy

Cost

Shipping is free on every order, of any size, to every country we ship to. There are no handling fees and no surcharges added at checkout — the price shown is the price charged.

Dispatch

Orders are packed and handed to the courier within 48 hours, and usually the same working day if you order before midday ET. Orders placed at the weekend or on a public holiday go out on the next working day.

Delivery times

These are estimates from the day of dispatch, not guarantees. Customs, weather and carrier backlogs can add time, and we will always help you chase a slow parcel.

Tracking

Every order ships tracked. You will get an email with a tracking link as soon as the label is created. Tracking can take up to 24 hours to show its first scan — that is normal and does not mean the parcel is lost.

Subscriptions

Subscription orders ship automatically on your renewal date, with the same free tracked delivery. We email you before each one so a delivery never arrives unexpectedly. You can skip or reschedule a shipment from your account.

Address accuracy

Please check your delivery address before ordering. We cannot change an address once a parcel has been handed to the courier. If a parcel is returned to us as undeliverable, we will contact you and either resend it or refund you.

Customs and duties

Orders outside the United States may attract import duties or taxes set by the destination country. These are outside our control and are the recipient's responsibility.

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